Bump templates let you save a sequence of follow-ups and reuse them, saving you even more time.
Creating a Bump template
1. Click Manage templates
2. Select the number of follow-ups (Bump x 1, x2, or x3)
3. Fill in the template and click Create template
Using variables
To personalize your follow-up messages, you can use variables in templates, too! To use a variable, use double curly braces and refer to an available variable in the body of your message:
Hi {{ contact.first_name }} - just checking in!
To specify a fallback value in the case of missing variables (e.g. the customer you are chatting with does not have a name set in Intercom), use the default option like so:
Hi {{ contact.first_name | default: 'there' }} - just checking in!
Available variables:
contact.first_name(also available ascontact.given_name)contact.last_name(also available ascontact.family_name)contact.name(this is the full name from Intercom)contact.emailcontact.role(user or lead)