If you're in the Userfeed app and you want to link a user/lead to a post without having to jump back into Intercom, simply click add user.

Start tying in the email address of the user/lead, and we will auto-search for users/leads that have given feedback before so you can select one of them. 

  • If they haven't given feedback before, we will search Intercom for that user. 
  • If we still can't find them, we offer you the ability to add this email as a new lead in Intercom (and we'll add them to the post)! 

This is not something you can even do within Intercom's UI (you can only add leads in bulk via a csv, list, etc.), so we're super excited to offer this to our customer 🙂

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