Capturing feedback
- Capture feedback within Intercom conversations (Top use case 🏅)
- Capture feedback outside of Intercom (email, calls, etc.)
- Install apps in Messenger Home
- Send apps in Intercom auto-message
- Send apps in bots (ie. by clicking an element on the page)
- Customize apps
Managing and categorizing feedback
- Setting up feeds and labels
- Filter through all feedback
- Prioritize based on Intercom data (Top use case 🏅)
Closing the loop and messaging users
- Message all users who have requested a post (Top use case 🏅)
- Follow up with users who submit new feedback (In Userfeed UI)
- See what past feedback a user has given while you're in a conversation with them (Intercom Inbox app)