Ways to use Userfeed + Intercom ⚡️

Videos

Userfeed tips & how-to's

Use cases & Templates

Capturing feedback

• Capture feedback within Intercom conversations (Top use case 🏅)

• Capture feedback outside of Intercom (email, calls, etc.)

• Install apps in Messenger Home 

• Send apps in Intercom auto-message

• Send apps in bots (ie. by clicking an element on the page)

• Video 📽: 3 ways to gather feedback with Userfeed

Managing and categorizing feedback

• Setting up feeds and labels

• Filter through all feedback

• Prioritize based on Intercom data (Top use case 🏅)

• Creating custom saved views of posts and sharing publicly

Closing the loop and messaging users

• Message all users who have requested a post (Top use case 🏅)

• Follow up with users who submit new feedback (In Userfeed UI)

• See what past feedback a user has given while you're in a conversation with them (Intercom Inbox app)

Notifications/Settings

• Email notifications and daily digests

• Slack notifications for new feedback

• Customize apps

General Intercom templates and use cases ⚡️

• Using Intercom tags to manage feature flags (Top use case 🏅)

• Automate feedback capture using intercom tags and customer actions

• Add a button that sends Intercom apps (Top use case 🏅)

• Pricing page bot

• Running a beta with an Intercom chatbot

• Product feedback as a lead nurture strategy

• Segment Intercom product tours based on feedback

• Gathering feedback at scale with automated tag rules

• Conduct an NPS survey with Custom Bots

Intercom user community

• Intercommunity (Slack group)