Videos
Use cases & Templates
Capturing feedback
- Capture feedback within Intercom conversations (Top use case 🏅)
- Capture feedback outside of Intercom (email, calls, etc.)
- Install apps in Messenger Home
- Send apps in Intercom auto-message
- Send apps in bots (ie. by clicking an element on the page)
- Video 📽: 3 ways to gather feedback with Userfeed
Managing and categorizing feedback
- Setting up feeds and labels
- Filter through all feedback
- Prioritize based on Intercom data (Top use case 🏅)
- Creating custom saved views of posts and sharing publicly
Closing the loop and messaging users
- Message all users who have requested a post (Top use case 🏅)
- Follow up with users who submit new feedback (In Userfeed UI)
- See what past feedback a user has given while you're in a conversation with them (Intercom Inbox app)
Notifications/Settings
General Intercom templates and use cases ⚡️
- Using Intercom tags to manage feature flags (Top use case 🏅)
- Automate feedback capture using intercom tags and customer actions
- Add a button that sends Intercom apps (Top use case 🏅)
- Pricing page bot
- Running a beta with an Intercom chatbot
- Product feedback as a lead nurture strategy
- Segment Intercom product tours based on feedback
- Gathering feedback at scale with automated tag rules
- Conduct an NPS survey with Custom Bots
Intercom user community
- Intercommunity (Slack group)